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Frequently asked questions
We offer a 7-day free trial for our premium plan, allowing you to experience all the benefits before committing. You can cancel anytime during the trial period with no charges incurred.
We accept a variety of payment methods, including credit cards (Visa), Pesapal, and Flutterwave. For international orders, we also accept other payment options depending on the region.
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also check your order status on our website by logging into your account.
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it for a full refund or exchange. Items must be in their original condition and packaging. Please visit our Return Policy page for detailed instructions.
Yes, we ship to many countries worldwide. Shipping costs and delivery times may vary based on the destination. Please check our Shipping Policy for more information.
Orders are typically processed within 1-3 business days. Delivery times vary based on your location. Domestic shipping usually takes between 3-7 business days, while international orders may take longer.
If you need to change or cancel your order, please contact our customer service team as soon as possible. Once an order is in processing or has been shipped, we may not be able to make changes.
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund based on your preference.
You can reach our customer service team by email at hello@bazaug.com or by using the contact form on the website. Our team is here to help and typically responds within 24 hours.
Yes! We offer a newsletter that keeps you updated on the latest products, special offers, and promotions. You can subscribe to our newsletter at the bottom of our website.
Feel free to customize these questions and answers to reflect your specific business policies and practices!
We offer a variety of pricing plans to suit different shopping needs. Our basic plan includes access to our entire product catalog, while our premium plan offers exclusive discounts, early access to sales, and special promotions. Please visit our Pricing Plans page for full details.
Yes, for some of our premium plans, there is an annual or monthly membership fee. This fee allows you to access additional benefits like free shipping, exclusive sales, and members-only products.
We offer discounts for bulk purchases. The exact discount depends on the quantity and the specific items. Please contact our sales team for a customized quote based on your needs.
In general, the prices listed are final. However, international orders may be subject to customs duties or import taxes, which are the buyer's responsibility. Please check your country’s regulations for more information.
Yes, we do offer a price matching policy for items found at a lower price on competing websites. Please contact our customer service within 48 hours of your purchase with proof of the lower price.
For subscription plans, you will be charged at the start of your subscription period. If you choose a monthly plan, you will be billed each month on the same date. For annual plans, you will be charged once per year.
Yes, we provide a 30-day money-back guarantee for any subscription plan. If you’re not satisfied with your subscription, please contact us within 30 days for a full refund.
Absolutely! You can upgrade or downgrade your plan at any time through your account settings. Any changes will take effect at the end of your current billing cycle.
We accept various payment methods, including credit cards (Visa), Pesapal, and other digital wallets. Your payment method will be billed automatically at the start of each billing cycle.